Aftersales,Al Thika Packaging,sales service,service support, Al Thika Packagingservice

AL Thika PAckaging Aftersales support

The quality and level of service we provide our customers are of primary importance to Al Thika Packaging L.L.C. To ensure that our customers receive the best after sales care, Al Thika continually invests to keep our highly skilled engineers with the most up to date training by our suppliers as well as maintaining a wide range of spare parts and consumables.

Our formula for success is very simple:

  • We listen to our customers and understand their needs and requirements.

  • We adapt our procedures to meet the above requirements.

  • We ensure we have the resources and knowledge to meet the customer’s requirements.

We can meet your requirements with below services

ANNUAL MAINTENANCE CONTRACTS

Al Thika Packaging offers AMC’s for all equipment that are tailor made to suit all your needs and requirements.

CALIBRATIONS AND VALIDATIONS

Checkweighers, Metal Detectors and X-Ray machines need to comply with process requirements, standards and regulations to ensure HACCP compliance. Our highly trained Service Engineers will regularly test your equipment to your individual requirements and specifications.

Why an AMC?

  • Ensures regular servicing of equipment leading to increased uptime
  • Enjoy a 10% discount on all non-consumable spare parts
  • Free onsite training
  • Priority service
  • Creates a close working partnership
  • Breakdown coverage
  • Free software upgrades

Performance Verification ensures:

  • Peak equipment performance.
  • Operational compliance with specified standards.
  • Documented proof of steady process performance.

Calibration and Certificates:

Our Calibration Services ensures measurement equipment performs accurately and complies with local and global regulations – backed by fully traceable electronic certificates.

TRAINING

Customer training is very important for both Al Thika and the customer.

Why?

  • Improved up time
  • More effective telephone support.
  • Reduced maintenance and consumable costs and improved efficiency
  • Creates trust in the equipment and our business

Customer training can be conducted at the customer’s site or in Al Thika Packaging’s training centre with our specialist training manager.

WHICH MACHINES DO WE SUPPORT?

Al Thika Packaging LLC provides full support and service for all machines we sell.

ULMA PACKAGINGAll flow wrappers, traysealers, thermoformers and shrink machines.

METTLER-TOLEDOAll Safeline metal detectors & X-rays, Garvens checkweighers and CI Vision systems.

MARKEM-IMAJEThermal Printers, lasers

KEY TECHNOLOGYOptyx, Date sorter and all Visys models.

GIROGH20, CA9 and all other net bagging models.

ROBOPACTurntable and Robot pallet stretch wrapping machines.

SMIPACK Semi-automatic and automatic shrink wrapping machines.