AL THIKA PACKAGING AFTER-SALES SUPPORT

The level of service and customer care we provide is of primary importance to Al Thika Packaging LLC, and it is for this reason we continually invest in our highly skilled engineering team to ensure they are kept up to date with the latest training from our many suppliers. Alongside the service support team we offer a wide range of consumables and can advice on, and supply, critical spare parts inventories to best suit your company’s requirements.

After sales, sales support, service, Al Thika Packaging

Our formula for success is very simple:

  • WE LISTEN TO OUR CUSTOMERS TO UNDERSTAND THEIR NEEDS AND REQUIREMENTS.

  • OUR PROCEDURES ARE ADAPTABLE SO THAT WE CAN MEET THE NEEDS OF OUR CUSTOMERS.

  • WE MATCH THE RESOURCE KNOWLEDGE TO MEET THE CUSTOMER’S REQUIREMENTS.

  • WE CARE ABOUT YOUR BUSINESS IN THE SAME WAY AS WE CARE ABOUT OURS.

WE ALSO OFFER OTHER SERVICES TO HELP MEET YOUR BUSINESS REQUIREMENTS

ANNUAL MAINTENANCE CONTRACTS (AMC)

Al Thika Packaging can offer an AMC that is tailor made to you, based on your business needs and the equipment to be covered.

VERIFICATIONS AND VALIDATIONS

Checkweighers, Metal Detectors and X-Ray machines need to comply with process requirements, standards and regulations to ensure HACCP compliance. Our highly trained Service Engineers will regularly test your equipment to your individual requirements and specifications.

Why an AMC?

  • Ensures regular servicing of equipment leading to less line downtime
  • Enjoy a 10% discount on all non-consumable spare parts
  • Free onsite training
  • Priority service
  • Creates a close working partnership
  • Breakdown coverage
  • Free software upgrades

Performance Verification ensures:

  • Peak equipment performance.
  • Operational compliance with specified standards.
  • Documented proof of steady process performance.

Verification and Certificates:

Our verification services ensures measurement equipment performs accurately and complies with local and global regulations – backed by fully traceable electronic certificates.

TRAINING

The importance of customer training for both Al Thika and the customer can be quantified.

  • Improved line efficiency
  • More effective telephone support.
  • Reduced maintenance and consumable costs
  • Creation of trust in the equipment and our business values

Customer training can be conducted at the customer’s site or in Al Thika Packaging’s training centre with our specialist training manager.

WHICH MACHINES DO WE SUPPORT?

Al Thika Packaging LLC’s  highly skilled after-sales service team are trained and qualified  to provide support and service for all the machinery that can be supplied by Al Thika Packaging LLC.